As everyone is aware I work to accommodate my clients where possible to assist all of my clients get the available days, times and treatments that they prefer, however due to the high volume and popularity of the treatments I offer, I have felt the need to introduce a formal 

Deposit and Cancellation Policy

I respect that your time is valuable and I appreciate that you understand mine is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means I am unable to re-use that time for other clients and the slot will remain empty.

I understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for my clinic then I will try my best reschedule for you.

However, because it is often difficult to re-book an appointment slot within 48 hours, I have taken the decision to institute a 48-hour cancellation policy.

I will now ask for a small deposit to be taken of £15.00 when booking a treatment. This will be deducted from your final bill for the relevant treatment.

Deposits for consultations will be refunded if no treatment is required or you are not able to progress with the treatment due to medical grounds.

I guarantee that where notification to cancel appointments is given, with more than 48 hours notice, deposits will be refunded or carried forward against any future treatment required.

Where late cancellations are notified including failing to attend without notification) with less than 48 hours notice, I will retain your deposit or

deduct a fee of £30.00 to cover the cost for the missed appointment.

How to notify my clinic about cancelling an appointment..

Notification is always best given by telephoning or texting myself

Kelly on 07435652622

Or my Facebook or instagram page.

Please leave a text message or voicemail should you be unable to get through to me via telephone.

The sooner the notification is given the sooner I am able to offer your appointment to another client and avoid a 30.00 charge to you.

I appreciate your understanding in this matter and look forward to seeing you in the clinic soon.

To pay your deposit or charge via bank transfer, please note my Bank details are...

Kelly Louise aesthetics

30-99-50

74237260

Kelly Louise